Ideal Customer meets Real World
Posted in PLM Files on April 20th, 2010 by Yvonne_PLM – 1 CommentMy mate Jeffrey reckons that 9 times out of 10, people will shut down if you mention the “ideal client”.
And now that he has mentioned it, I look back on my experiences with tracking down the elusive “ideal client” and I know what he means. Your eyes glaze over and it becomes a purely clinical exercise.
However, people are not clinical or cold, nor can they be represented purely by statistics. Humans are warm blooded emotional beings.
Jeffrey has developed a way of making a real emotional connection with your “ideal client”, using Avatars.
It starts with asking about a customer who has really annoyed you.
He teases these negative attributes out of you relatively painlessly. Then he reverses these negative attributes to establish the positive credentials for the Avatar.
Of course there is a lot more to it than that but the outcome is amazing. You end up with a real connection to real customers.
If you then take that customer Avatar and accurately assess your demographics, you will work out whether you have a target market, how big it is and where to find those real world customers.
